Support
HiLynx Capture / HiLynx Train / HiLynx Vision / HiLynx Studio
Contact us
For questions about using the apps, bug reports or account deletion requests, email us at the address below. We usually reply within two business days. English and Japanese are both fine.
support@hilynx.app
Frequently asked questions
- Where do my recordings go when I upload them?
To your account on HiLynx Studio (hilynx.app). Sign in from the app's settings screen and your recordings are backed up to the cloud.
- Where do I tag and share videos?
Sign in at hilynx.app. The app itself lets you browse and delete your videos.
- I can't see the live stream.
While a stream is running, the viewing page shows the video automatically. If it does not appear, tap "Tap to play" on the page or reload it. Low Power Mode on iPhone can stop autoplay.
- HiLynx Train says it couldn't find a person.
Try a video that shows the whole body from head to toe. Detection can fail when the person is very small, the video is dark, or several people overlap.
- Where does HiLynx Train keep my results?
Only on your device. Nothing is sent to our servers, and the results are removed when you delete the app.
- I'm running out of cloud storage.
Open the "Cloud" list in the app's video screen and delete recordings you no longer need.
- How do I delete my account?
Email us from the address you signed up with. We will delete your account and all of your recordings.
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